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The Process

At Brownell Travel, we believe that there is no one-size-fits-all trip. We understand that every traveler has unique preferences and interests, and we use Brownell’s collaborative Discover More planning process to design a personalized itinerary. By working closely with and listening carefully to each client, we work tirelessly to turn travel dreams in a reality. 


The first stage of our travel planning process is the DISCOVER. We listen to your vision for your perfect trip and uncover the whybehind your travel rather than simply the where. Once we learn your unique preferences and goals, we understand how we can best work with you. We’ll set up another call to talk specifics. 


Brownell Travel is a fee-based agency, and we charge a nominal fee to begin the travel planning process. 


The DESIGN phase is where we take what we learned in the DISCOVER phase and develop a personalized itinerary based on your unique wants and needs. We use our personal experiences as well as our expert travel partners to find the hotels, tours, guides, activities, and other components that are right for you. 


Providing honest opinions and unbiased suggestions is crucial to developing a trusting relationship with our clients, and we will be transparent with you along the way.  As you review our recommendations, you can have the utmost confidence that we provide you with the travel options that are best for you.


Your itinerary is finalized, your reservations are booked – now it’s a matter of waiting for your trip to arrive. 


But not for your Brownell Travel team. We check in with you and our travel partners to ensure nothing slips through the cracks, and we work with our personal contacts to discuss possible upgrades, amenities, and perks and confirm any special requests or needs on your behalf. 


As a Brownell Travel client, you are privy to exclusive benefits and amenities at our partner hotels. These may include:

  • Complimentary room upgrade, if available 

  • $100 food and beverage or spa credit

  • Complimentary daily breakfast for two

  • Early check-in and/or late check-out, if available 


Farewell! Now it is time for you travel and experience the world as a Brownell Travel client. 


During your trip, we will contact our partners for your arrival and ensure your trip is running smoothly. And if anything should change or you have any questions, we are available to assist. You can travel confidently knowing we’ve got your back. 


Your trip is finished, and you’re back at home, but your experience with Brownell Travel is not over. We want to hear all about your trip – what you loved, what you could have loved more – so we can learn even more about your travel preferences. And if you had a wonderful time, we always appreciate you referring us to your family and friends.   

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